FAQ

We source our diamonds and gemstones from suppliers who are committed to ethical trade.

All our diamonds are certified by major certification bodies such as IGI, GIA and HRD, as well as being tested in our laboratory using cutting-edge equipment and qualified technical personnel.

Of course we are constantly receiving new stones and sometimes we don't have time to upload them or it takes a few days for the update.

We favor natural stones but where there are treatments they are declared in the reports or certifications

The quality used in our jewelry may vary, but is carefully mentioned in the product details.

We prefer to use 18 kt gold, on order we can also produce in 14 kt both white and yellow or rose gold

Sure, we can make almost all your requests. Contact us for more information.

We accept bank transfer, paypal, band, credit card

It depends on what you will buy

No

The price of the product will be that indicated from time to time on the website, except where there is an obvious error. In the event of an error, Emotion will notify the buyer as soon as possible, allowing confirmation of the order at the correct amount or cancellation. However, emotion will not be obliged to supply the goods sold at the lower price indicated incorrectly.

Prices on the website include VAT.

Prices may change at any time.

Changes will not apply to orders for which an order confirmation has already been sent.

Once you have selected the desired product, it will be added to your cart. Simply follow the instructions for purchasing, entering or verifying the information requested at each stage of the process. Order details can be modified before payment.

We will tell you exactly your deadline as soon as you place your order.

We will provide you with your tracking number as soon as it is shipped.

Emotion ships worldwide according to the customs regulations in force in the receiving countries: highlighted at the time of ordering.

The buyer must send an explicit declaration with the written decision to terminate the contract or alternatively transmit the return form.

You will bring the item you wish to return to the point indicated when you received your order.

The product must be returned intact, in its original packaging, complete in all its parts and complete with attached tax documentation.

Due to the particularity of some products sold, we will carry out some laboratory tests to verify that the returned products correspond to the products sent by Emotion without signs of alteration or infringement. Having noted this, the website will provide to refund the quantity of the product you wish to return within 14 days, including delivery costs